Regulamin zakupu, wykorzystania oraz zwrotu voucherów i depozytów
Identa Centrum Dentystyczne Sp. z o.o.

1. General Provisions

These Regulations define the rules for the purchase, use, and refund of vouchers and deposits offered by Identa Centrum Dentystyczne Sp. z o.o.
The purchase of a voucher or payment of a deposit constitutes full acceptance of these Regulations.
The Regulations are available on the clinic’s website and at the reception desk.

2. Definitions

Voucher — a document confirming the prepayment for future dental services at the Identa clinic.
Deposit (prepayment) — an amount paid toward a future service.
A voucher and a deposit do not constitute an advance payment (earnest money) within the meaning of the Civil Code, unless otherwise expressly stated in writing.
A voucher is not a fiscal receipt or a VAT invoice.

3. Form of Purchase and Payment

A voucher or deposit may be purchased:

• directly at the clinic (cash / card / BLIK),

• online (if this option is available).

When paying in cash, the client receives a fiscal receipt, the safekeeping of which is the sole responsibility of the client.
The clinic does not issue duplicate fiscal receipts.
At the client’s request, the clinic may issue a payment confirmation which:

• is not a fiscal document,

• does not replace the receipt,

• does not entitle the client to a cash refund.

4. Right of Withdrawal from the Contract (14 days)

The right to withdraw from the contract within 14 days applies only in the case of vouchers purchased online or remotely, in accordance with consumer protection law.
This right does not apply to vouchers purchased directly at the clinic.
In the event of an effective withdrawal from the contract, the client is obliged to return the unused voucher.

5. Refunds

5.1 General Rules

Refunds are possible only in the cases provided for in these Regulations.
The clinic reserves the right to refuse a refund in cases not covered by the Regulations.

5.2 Cash Refunds

Cash refunds are possible only upon presentation of the original fiscal receipt.
The absence of a fiscal receipt unequivocally excludes the possibility of a refund, regardless of the circumstances.
Refunds are made using the same payment method that was used for the purchase, where possible.

6. No Right to a Refund

The following are non-refundable:

• vouchers purchased directly at the clinic,

• cash payments without presentation of the original fiscal receipt,

• partially used vouchers,

• vouchers after their expiration date,

• lost or damaged vouchers.

7. Voucher Validity Period

A voucher has a validity period specified at the time of purchase.
The validity period of a voucher is not automatically extended.
An extension is possible only by individual agreement with the clinic and is not the clinic’s obligation.

8. Change of Voucher Purpose

A voucher may be:

• used for a different service,

• transferred to another person,

subject to prior agreement with the clinic.
The clinic reserves the right to refuse a change in the voucher’s purpose in justified cases.

9. Client Responsibility

The client bears full responsibility for the safekeeping of:

• the voucher,

• the fiscal receipt.

The clinic is not responsible for the consequences of the client losing these documents.

10. Legal Basis

Cash refunds without presentation of the original fiscal receipt are not permitted under applicable tax law. A clinic operating a fiscal cash register is not entitled to issue refunds based on copies of documents, client statements, or internal payment confirmations.

11. Final Provisions

The clinic reserves the right to amend these Regulations.
In matters not regulated herein, the provisions of Polish law shall apply.
These Regulations enter into force on the date of their publication on the clinic’s website.